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Customer Service

Return Policy

100% Guarantee

Not satisfied?  Well we take pride in the quality of our candles and service. If for any reason you'd like to return or exchange your order,  please contact customer service to coordinate a return or exchange by following the steps below.

Returns or exchanges must be claimed within 14 days upon receipt of goods. There will be a 15% RESTOCKING FEE on all returns.  Do not send any returns to  our Canadian address or you will be responsible in paying additional duties & fees imposed by Customs.

1.   Contact our Customer Service department at info@candlesjustonline.com . They will confirm your claim for a return or exchange. Please provide your ORDER NUMBER  and reason for return. Our daily office hours are Monday to Friday 8:30am - 4:00pm EST 1-800-375-8023 ext 29.    Put your ORDER NUMBER  on the box and pack items with the same care we have in order to prevent breakage.

3.   Allow up to 3 weeks upon return of goods for funds to be credited to card (minus original shipping costs) or an exchange made.

Shipping Methods

      Please Note:  UPS does NOT ship to PO Boxes or Military addresses

Ship Method Time in Transit
Standard

EAST* 7-10 business days, excluding weekends, holidays and weather delays. (Does not include 48hr order process time.)

WEST* 7-14 business days, excluding weekends, holidays and weather delays. (Does not include 48hr order process time.)
Expedited (3 Days) 3 business days, excluding weekends, holidays or weather delays. (Does not include 24 - 48hr order process time.)
HAWAII & ALASKA - EXPEDITED (5 days)
Overnight Next business day when ordered before 1pm EST, excluding weekends, holidays and  weather delays.
Notes:

EAST*  Alabama, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Vermont, West Virginia, Wisconsin.

WEST*  Arizona, Arkansas, California, Colorado, Idaho, Louisiana, Minnesota, Missouri, Montana, Nevada, New Mexico, Oregon, Texas, Utah, Washington, Wyoming

HAWAII & ALASKA - EXPEDITED ONLY

EAST* Rates by delivery option

Total value shipped to a single destination

Standard Rates

Expedited 3 DAYS

Overnight Next day

$0.00 - $15.00

$6.00

$18.50

$30.00

$15.01 - $30.00

$7.25

$22.00

$33.50

$30.01 - $50.00

$9.00

$24.50

$43.25

$50.01 - $75.00

$11.75

$27.75

$53.75

$75.01 - 100.00

$16.00

$31.00

$60.90

$100.01-149.99

$21.00

$37.00

$68.00

$150.00 and up

15% of Order Total

30% of Order Total

50% of Order Total

WEST* Rates by delivery option

Total value shipped to a single destination

Standard Rates

Expedited 3 DAYS

Overnight Next day

$0.00 - $15.00

$6.75

$21.00

$35.00

$15.01 - $30.00

$7.95

$25.00

$38.00

$30.01 - $50.00

$10.95

$27.00

$48.00

$50.01 - $75.00

$15.50

$32.00

$58.00

$75.01 - 100.00

$18.95

$36.00

$65.00

$100.01-149.99

$21.50

$43.00

$72.00

$150.00 and up

18% of Order Total

30% of Order Total

50% of Order Total

Hawaii & Alaska* Rates by delivery option

Total value shipped to a single destination

EXPEDITED 5 DAYS

$0.00 - $15.00

$28.00

$15.01 - $30.00

$38.00

$30.01 - $50.00

$45.00

$50.01 - $75.00

$55.00

$75.01 - 100.00

$65.00

$100.01-149.99

$75.00

$150.00 and up

$80.00

 

 

 

 

 

 

 

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